FAQ's

Why do I need an online reservation system on my website?
It will help increase your conversion rate of web traffic into sales.
Web customers expect access to real time availability and pricing and might pass you up for a competitor if this information isn’t available to them instantly.
It will decrease manual labor in answering phone calls and emails from prospective clients who may only want trivial information on availability and price. It will also be available for them to make a booking 24 hours a day where as you or your staff may not.

Why is PaxSoft better than other online reservation systems?
PaxSoft integrates into your existing website preserving your branding and identity and giving web customers the sense that they are actually booking with you rather than some 3rd party intermediary. And they are booking with you!
PaxSoft comes coupled with a full-featured reservation management system enabling you to continue to take reservations manually rather than needing to allocate blocks to a 3rd party and losing flexibility over those items. As well you now have a free reservation and inventory management system to use!

What does it cost me?
Nothing. Setup is free and we only ask a 5% commission on each web sale. If it fails to generate sales from web traffic then there is no cost to you. This makes signing up with PaxSoft risk free.

How secure is PaxSoft?
All parts of the system where a credit card number is either entered or displayed are secured with 128-bit SSL encryption. This is the encryption standard used by all e-commerce sites and online banks around the world.

Can PaxSoft interface with my current internal reservation system?
Yes. PaxSoft can interface with your existing systems, let us know what system you use.
 

I don’t understand how PaxSoft can works. Is it installed on our web server?
No. It’s actually hosted on our servers and just appears to be still on yours. An entry point will be placed on your website (a screen asking for dates and guests) which passes control over to our servers when submitted. Our servers will then mimic the appearance of your website.

What are the system requirements for using the Management Application?
Internet Explorer 6.0 and up.

How long does it take to set up once I agree to go with you guys?
We can have your account all ready and the web side of things customized to your site within 24 hours. After that it will be up to you or your staff to enter in the rate, product and inventory information and then we launch. Depending on the size and complexity of your inventory launch can be between two to three days.

How does online payments work?
The system will pass credit card information and all other payment details on to be processed in realtime. PaxSoft processes the payments itself, and the final payment to you is made to your bank account anywhere in the world,, if the total generated amount is less than $5000 for a given period there, there is an aditional twire transfer fee of $40, but for amounts of more than $5000 there is no wire transfer fee. You will receive a notification email once a new web booking arrives and will need to log in to the Manager Application to access the payment information.

How do PaxSoft commissions work?
PaxSoft will invoice you for 5% of total sales at the end of each month on sales that originated through the PaxSoft e-commerce system and that were realized during the specified month.

Can PaxSoft match my website design?
Yes! Please refer to Sign Up for details.

Does PaxSoft offer a central reservations facility?
Yes! Call Center staff can use PaxSoft to check availability and accept telephone reservations.

How do guests give me their credit card details?
Guests enter their credit card details onto our secure server, and you access them through our 'back office'. Or we can build an interface into your bank server (or other payment gateway) for credit cards to be cleared in real-time if you prefer to have your own system.

Why do I need an comprehensive Internet booking engine?

Simpler approaches might be workable for a single airline ticket or a hotel reservation. For a complex trip including air, car, hotel, and even travel insurance, airport transfers and other components your web site visitor can select from many travel choices and complete trip planning and purchasing online in real time without ever talking to an agent. Your customer's satisfaction results in increased transactions. The efficiency gains are impressive and the likelihood of up-selling are high.


What should I expect from my web site?

You should expect your web site to be a selling tool and to become an integral part of your business. You should expect higher revenue with less effort (in our case our turnover has doubled every 3 months).

Your web site is also the key to increasing employee productivity, improving customer relationships and producing higher profits. Each employee can integrate more efficient and your web site can be managed in real time. Read about E-Manager! 


If I upgrade my web site, what benefits will I receive?

Your benefits are entirely governed by your present status with respect to pursuing the potential of e-travel for your business, and the scope of your project. Travel Web Works will work to meet your goals. Check "Benefits of E-Travel" for more information.


What are PaxSoft's qualifications?

Why should I select PaxSoft?

PaxSoft brings to your organization years of experience in information technology and web site solutions. Our technical capabilities are strong and our products are robust and advanced. On this foundation your web site can evolve incrementally and affordably for years to come. Our specialization in the travel industry accelerates the amount of time required to provide you with a solution to meet your specifications. The comprehensive, single source service that we provide, including our web hosting services, assures you of prompt response after your initial project is completed. Our satisfied clients are further testimony to the quality of PaxSoft products, and we will be pleased to have you contact any of them.


How will PaxSoft help my firm to gain more customers?

The global answer is that you will have a web site and related capabilities that are very effective. The specific answer is that Travel Web Works has expertise in presenting your web site to the major search engines and internet directories. Your high ranking in lists pulled onto the desktops of individuals who are searching on the Internet will give you a competitive edge and additional customers.


How much should my upgraded new web site cost?

We will review your present situation and discuss your objectives and budget with you. In most cases clients do not have unlimited budgets and we are asked to advise concerning priorities and cost tradeoffs. Usually our knowledge of a few key factors will permit us to give you an estimated cost range.


What is the difference between big travel portals like Expedia, Travelocity, Cheaptickets and PaxSoft asp .net booking engine?

While many Web agents such as Expedia and Travelocity allow consumers to book air, car and hotel, those sites simply duplicate information available on one CRS/GDS which presents a relatively narrow range of travel choices. With PaxSoft's Internet Booking Engine multiple reservation systems communicate with each others. This results in the traveling public having fewer choices. Moreover PaxSoft's Internet Booking Engine is linked to a repository of your products' rates and you have 100% control on pricing strategies + you benefit from the integrated accountant system.


How can I be sure that I will receive business through my new web site?

Increasing traffic to your web site is a start. Assuring that your web site functions effectively is the next step. Part of effective functioning is attention to all of the factors that will take a web site visitor through the steps and encourage a decision to purchase. More advanced web sites allow the customer to complete booking and payment online with no interaction by an agent.

Believe us, we started that way with only one sailboat in one of the most unknown travel destinations in the Caribbean.


How do I know what level of capability I need in my web site?

This is determined by your objectives and by estimating your probable return on investment in your web site. PaxSoft's experience in working with many leisure travel organizations, wholesalers, hotel owners, and our own travel agency has helped us to develop guidelines that we will be happy to share with you.


Why should I get started with a web site upgrade now?

The earlier you begin, the quicker you will receive the benefits and be in a position to take even more advantage of the potential of e-travel solutions to profitably grow your business. A second reason is that increasingly your competitors will be migrating toward more powerful solutions for their customers. You will have a competitive edge if you adopt the solutions your customers want before they do.

Be the trendsetter in your part of the world.
 

e-mail: info@paxsoft.net